Refund policy
Refund & Return Policy
At XPEED Sports, we want you to feel confident buying your combat sports equipment and apparel. If there’s an issue with your purchase, you may request a return under the terms below.
1. Return Period
We offer a 7-day return period. You may submit a return request within 7 days from the date your order is delivered.
All return requests must be submitted through the Return Request option on our website. Requests submitted after the return period may not be accepted.
2. Return Eligibility
To be eligible for a return, the product must:
- Be unused and unworn.
- Be in the same condition in which you received it.
- Not have been used for training, sparring, competition, or any other sporting activity.
- Have all original tags, labels, and accessories attached.
- Be returned in its original packaging, where applicable.
- Be free from marks, stains, dirt, sweat, odour, hair, or other signs of use.
- Include the original order details or proof of purchase.
Returns are only considered for eligible reasons covered under this policy, such as a damaged, defective, or incorrect product, or a size issue as described in Section 6. Returns due to a change of mind will not be accepted.
Our products are designed for combat sports and physical training. For hygiene, safety, and quality-control reasons, any equipment showing signs of use may be refused.
3. Heavy Items – Exchange Only
Punching bags, heavy bags, bag stands, and other heavy or bulky equipment (“Heavy Items”) are not eligible for a refund. Heavy Items are marked “Heavy Item – Exchange Only” on the product page.
Heavy Items may be exchanged under these conditions:
- The exchange request must be submitted within 7 days of delivery through the Return Request section of our website.
- The product must be unused, in its original condition and packaging, and meet all eligibility conditions in Section 2.
- You must contact the XPEED Sports Support Team and receive approval before sending a Heavy Item back.
- The item may be exchanged for a different size, colour, or model, subject to availability.
- If the replacement costs more, you pay the difference. If it costs less, the difference is issued as store credit and is not refunded.
- You are responsible for return and re-shipping costs, unless the exchange is due to a damaged, defective, or incorrect item.
4. Other High-Value Products
Products valued above ₹5,000 (other than Heavy Items) need prior discussion with the XPEED Sports Support Team before any refund can be processed. Please contact the Support Team before sending such products back. No refund will be issued for these products without the Support Team’s approval.
5. How to Request a Return or Exchange
- Visit the Return Request / Returns & Exchanges section on our website.
- Enter your order and product details.
- Select the item(s) you wish to return or exchange and give the reason.
- Submit your request.
- Wait for your request to be reviewed and approved before sending the product back.
Please do not ship any product back before your request has been approved. Products returned without approval may be refused or sent back to you.
For help with your request, contact us at info@xpeedsports.com.
6. Size & Fit
We strongly recommend checking the size guide before purchasing.
If you ordered the wrong size, you may request a return within the return period, provided the product is unused, clean, undamaged, and otherwise eligible. Heavy Items with a size issue may be exchanged under Section 3.
Products used for training, sparring, or competition cannot be returned because the size or fit is unsuitable. Returns due to a change of mind or personal preference will not be accepted.
7. Combat Sports Equipment & Hygiene Products
Some combat sports products cannot be returned once opened or used, including but not limited to:
- Mouthguards and other mouth protection products.
- Groin protection and other intimate protective equipment.
- Personal hygiene or personal-care products.
- Products that come into direct contact with the body and cannot be hygienically resold once used.
- Any gloves, protective equipment, apparel, or other gear showing signs of training or use.
Trying on or inspecting an item is not considered use, as long as the product remains clean, undamaged, and resalable.
For hygiene-sensitive products, please check the product page for any product-specific return restrictions before ordering.
8. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it’s delivered. Contact us through our website or at info@xpeedsports.com as soon as possible if you receive:
- A damaged product.
- A defective product.
- The wrong product.
- An order with a missing item.
- A product that doesn’t match your order.
Include your order number and clear photos or videos showing the issue. We may ask for more information to evaluate the product.
If the issue is confirmed as a manufacturing defect or an error on our part, we will offer a suitable resolution. This may be a replacement, repair, or refund, depending on the circumstances and applicable law.
For Heavy Items, a confirmed damaged, defective, or incorrect item will be resolved by replacement or exchange, not a refund. For other products above ₹5,000, the Support Team must discuss and approve the matter before any refund is processed.
9. Normal Wear & Tear
Combat sports equipment naturally wears over time. The following is generally not considered a manufacturing defect and may not qualify for a refund, replacement, exchange, or warranty claim:
- Normal wear and tear.
- Improper use.
- Incorrect maintenance or cleaning.
- Accidents.
- Misuse or abuse.
- Modifications or alterations.
- Use outside the product’s intended purpose.
- Damage caused during training, sparring, or competition.
10. Non-Returnable Products
The following are generally not eligible for return:
- Used or worn combat sports equipment.
- Hygiene-sensitive products that have been opened or used.
- Mouthguards and similar personal-use protective products.
- Customised, personalised, or made-to-order products.
- Products made or modified to a customer’s requirements.
- Clearance or final-sale products clearly marked as Final Sale at the time of purchase.
- Products that are damaged, altered, washed, stained, or otherwise not resalable.
Heavy Items are not refundable but may be exchanged under Section 3. More product-specific exclusions may be listed on the product page.
11. Sale & Clearance Items
Unless the product page says otherwise, sale, clearance, and final-sale products are not eligible for return or refund. Products marked Final Sale cannot be returned unless they are defective, damaged, or incorrectly supplied, subject to applicable law.
12. Exchanges
Apart from Heavy Items (see Section 3), we do not offer direct exchanges. If you need a different size, colour, or product:
- Submit a return request for the original item on our website.
- Send the item back once your request is approved.
- Place a new order for the product you want.
New orders are subject to availability and current pricing.
13. Return Shipping
For eligible returns and exchanges, return shipping costs are generally your responsibility.
If the return is due to an incorrect item, a confirmed manufacturing defect, or damage before delivery, XPEED Sports will arrange the appropriate return shipping. Shipping instructions are provided once your request is approved.
14. Inspection of Returned Products
All returned products are inspected on arrival. If a product doesn’t meet our return conditions, XPEED Sports may reject the return.
This includes products that have been used, damaged, or altered, or that are missing components or packaging. Rejected products may be sent back to you, and no refund or exchange will be issued.
15. Refunds
Refunds are processed only after the returned product has been received, inspected, and approved. Heavy Items are not eligible for refunds.
Prepaid orders: Refunds go to the original payment method. Once your return is approved, the refund should reach your account within 7 business days, depending on your bank or payment provider.
Cash on Delivery (COD) orders: We first confirm that your COD payment was received through our third-party logistics partner. Once the payment is confirmed and the product has passed inspection, we begin the refund. COD refunds may take a minimum of 25 business days from when the product reaches us and payment verification is complete, because reconciling COD payments with the logistics partner takes extra time.
Refunds for products above ₹5,000 (other than Heavy Items) require prior discussion and approval from the Support Team.
If your refund hasn’t arrived within these timeframes, contact us at info@xpeedsports.com.
16. Refund Amount
For eligible returns, the refund generally covers the amount paid for the returned product.
Original shipping charges, return shipping charges, and other fees may not be refundable. The exceptions are where applicable law requires it, or where the return is due to an error, confirmed defect, or damage caused by XPEED Sports.
17. Order Cancellations
To cancel an order, contact us as soon as possible. Orders that have already been processed, packed, or shipped may not be cancellable. In that case, you may request a return or exchange after delivery under this policy.
18. International Orders
International customers are responsible for meeting import, customs, and local requirements. Customs duties, taxes, import charges, and other fees for international orders may not be refundable unless applicable law requires it. International return shipping arrangements and costs may differ from domestic returns.
19. European Union – 14-Day Cooling-Off Period
For orders shipped to consumers in the European Union, EU consumer protection laws may give you a 14-day right of withdrawal. Where this right applies, it overrides any conflicting part of this policy.
Products returned under this right must be handled according to applicable law. Some products may be excluded where the law permits, such as sealed goods that cannot be returned for health or hygiene reasons once unsealed.
20. Contact Us
For questions about this policy or help with a return or exchange:
XPEED Sports
Email: info@xpeedsports.com
Contact: 9041966647
You can also start an eligible return or exchange from the Return Request section of our website.